Islip Animal Hospital Policies

COVID-19 policy: Islip Animal Hospital follows all CDC, state, and local government safety guidelines to prevent the exposure and transmission of COVID-19, including curbside service, maintaining a distance of 6 feet when possible, hand washing and masks.  If you are experiencing any symptoms or have travelled recently without quarantining, we ask that someone else bring your pet to us or that you reschedule your appointment.

Appointment Policy:  To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. Emergency cases will always be seen immediately, so an occasional appointment delay is inevitable. Our goal is to see each client on time.

Payment Policy:  We require full payment at the time that services are rendered. For your convenience, we accept cash, check, Visa, MasterCard, Debit, and Care Credit.

Return Policy:  Products that have left our facility cannot be returned. However, according to manufacturer guarantee, opened bags of dog and cat food may be returned or exchanged.

Prescription Policy: Please give us 24 hours for refill requests.

Prescription Refills. Please give us as much notice as possible when refills are needed.

We do not recommend purchasing your pet’s medications from unknown online pharmacies.  Please talk with us first before purchasing your pet’s medications from another source.  Please be aware that you pet is required by law to be examined by us at least once in the past year to continue to refill medications.